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Privacy Policy

Introduction

At Gidget Foundation Australia (GFA,Gidget, we, our, us), we value and respect feedback.

We have prepared this policy to allow our suppliers, customers and clients the opportunity to raise genuine concerns about how we operate and provide services. This policy also provides information about how we handle complaints and how you can contact us if you have any concerns.

We are committed to maintaining an environment in which our clients, directors, employees, volunteers and contractors are able to report instances of undesirable, unlawful or unethical conduct without fear of intimidation or reprisal. The policy applies to all our directors, employees, volunteers and contractors. Other interested parties are also encouraged to follow this policy if they wish to report any unacceptable conduct.

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Purpose

The aim of this policy is tomonitor and review arrangements employees, clients and other interested partiescan use, in confidence, to raise concerns about possible improprieties about any matters, and to review and make recommendations to the Board as appropriatein consultation with the CEO.

GFA will ensure proper arrangements are in place to support fair and independent investigation of all matters, and that appropriate follow-up action occurs.

To achieve this, GFA will:

• provide employees, contractors and volunteers, with a supportive working environment in which he or she feels able to raise issues of legitimate concern to them and tous;
• provide clients with a supportive environment in which they feel able to raise issues of legitimate concern to them and us;
• provide an accessible complaint reporting system which can be used by an employee, client and other interested parties, in confidence, to raise concerns about any unacceptable conduct;
• protect people who report unacceptable conduct in good faith;

Unacceptable conduct covered by this policy includes any conduct which:

• any possible improprieties in financial reporting, clinical governance, culture, internal control or other matters including but not limited to the administration of this policy or the Whistleblower Standard;
• is dishonest, fraudulent or corrupt such as falsification of records, contracts or data, questionable or improper conduct or other unacceptable clinical behaviour;
• is illegal, such as theft, violence (actual or threatened), harassment or intimidation, criminal damage to property or other breaches of any law or regulatory requirements in Australia or any other jurisdictions in which we operate;
• is unethical, such as discrimination, oppression, actions causing substantial damage to the environment or acts in breach of the Code of Conduct;
• is potentially damaging to employees or other persons such as unsafe work practices or substantial wasting of resources;
• may cause financial loss to Gidget or damage our reputation or be otherwise detrimental to our interests, or
• involves anyother kind of serious malpractice or impropriety.  

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How can you make a complaint

You can contact us using the complaints button on our website, if you have any concerns that you believe need to be raised or made known to us.

We will respond and let you know who will be handling your matter and when you can expect an outcome. We may request additional details from you regarding your concern, and we may need to engage or consult with other parties to investigate and deal with your issue. We will keep records of your request and any resolution.

If you are not satisfied with the manner in which we have dealt with your complaint or you have concerns about raising a complaint, you may request that your complaint is raised directly with the Gidget Foundation Australia Board of Directors.  A member of the Board will respond to let you know that they have received your complaint and when you can expect a further response.

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Complaints Review

The Board of Directors receive a regular report of all complaints received and resolved from the Chief Executive Officer.

Policy Review

From time to time, we may review and update this policy. All information will be collected and handled by us in accordance with the most recently updated policy.

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How to contact us

If you have any questions or comments about this policy, please don’t hesitate to contact us as follows:

Contact: Board of Directors
Address: 34A McLaren Street, North Sydney, NSW, 2060
Email: complaints@gidgetfoundation.org.au
Phone: 1300GIDGET (1300 443 438)

Gidget Foundation Australia ABN 52 160 202 960

_{Last updated: 14 August 2026}